Overview of Emotional Support & Well-Being Services for Duke Employees, Postdocs, Students, and their Families
A team from the Department of Psychiatry and Behavioral Sciences is available to provide consultation and support to members of the Duke community – including postdocs, students, employees, faculty, and their families – who are seeking assistance during this challenging time. Resources include:
Duke Telephone Emotional Support & Well-Being Line - 919-681-1631
- This free telephone service is staffed by a team of advanced clinical psychology interns, social workers, and Duke psychology faculty. It is available from 8 am to 11 pm (Monday to Friday) and 8 am to 8 pm (Saturday and Sunday).
- This service offers confidential support and resources, including linkage to other clinical services, including Duke Personal Assistance Services (PAS) and/or appointments with a team of psychologists, psychiatrists, and/or social workers who are available at Duke or in the community.
- Individuals may call and talk with a healthcare professional who has experience as a supportive and compassionate listener. Practical resources to support you and your family are also available.
- This is not a clinical service and does not offer fitness for duty evaluations. The content of the calls will be confidential and there is no documentation in a caller’s medical record. In the event that a caller reports an acute safety concern, the team member will need to share information to connect the caller with the support to ensure safety.
- Telephone and video sessions are easy to access through a smartphone, tablet or laptop. For an appointment, visit https://pas.duke.edu/ or call the PAS office at 919-416-1727.
- Duke offers both outpatient and inpatient behavioral health and substance abuse benefits under each of our medical plans. Benefits are administered through Cigna Behavioral Health. Cigna Behavioral Health now allows video visits for patients seeing a participating in-network provider. The co-pay is the same as an in-person visit.
- For more information, please see the Summary Plan Description.
Duke Psychiatry & Behavioral Sciences Behavioral Health Assessment & Treatment Service
- Urgent and routine appointments are available for individuals who are seeking support related to stress management, coping resources, and behavioral health concerns. Clinicians in the Department are also continuing to provide ongoing medication management, therapy, and assessment via telehealth.
- Telephone and video visits are available between 8 am and 5 pm Monday through Friday as well some limited in-person urgent evaluations. Extended hours (evenings, weekends) will also be available effective the week of 4/13.
- Please call 919-681-1631 to schedule an appointment. For more information: https://keepworking.duke.edu/well-being/
Duke Peer Support, Mindfulness, and Educational Virtual Groups
- Our team is available to facilitate group discussions related to a range of topics, including peer support group discussions, mindfulness groups, and specific educational groups that will address a topic or curriculum, such as psychological first aid.
- For some group programs, trainees will need to register in advance using a Qualtrics link so that the group size is limited, whereas other groups will be open meetings that anyone is welcome to join.
- Evening and weekend groups are available for the broad GME community and particular groups are available for subgroups of trainees by request.
- Groups are available for individual programs and/or for a subset of trainees from an individual program. For more information, email Paulina Ruiz at Paulina.firstname.lastname@example.org.
Self-Guided Coronavirus Anxiety Workbook: Coronavirus-Anxiety-Workbook.pdf
Overview of Outpatient Referral Resources for Duke Behavioral Health Services
Ambulatory Referrals to Psychiatry and Psychology for Adult Patients (18+)
- The Duke Department of Psychiatry and Behavioral Sciences has 2 clinic sites open for urgent in-person and telepsychiatry evaluation and treatment (i.e., therapy, medication management) services. In-person or telehealth urgent appointments are available between 8 am and 5 pm Monday through Friday at the Civitan Building and Lakeview locations near Duke’s main campus.
- Services are accessible by contacting the scheduling hub at 919-684-0100. Callers are connected to a member of the Behavioral Health Care Coordination team to assist with appointment coordination.
Ambulatory Referrals to Pediatric Psychiatry and Psychology for Pediatric Patients
- Through the Duke Department of Psychiatry and Behavioral Sciences, children may be scheduled for in-person urgent appointments between 8 am and 5 pm Monday through Friday at the Lakeview clinic near Duke’s main campus. Telehealth appointments are available.
- In addition, providers can call the Duke Children's Evaluation Center (DCEC) at 919-385-3232 to seek services for children. Families can also self-refer by calling the same number.
General Helplines and Resources for COVID-19 Distress and General Mental Health Support, Wellness, and Mindfulness
The Disaster Distress Helpline provides 24/7/365 crisis counseling and support for anyone in the U.S. experiencing distress or other behavioral health concerns related to any natural or human-caused disaster, including public health emergencies. The network of independently-operated crisis centers around the US provides psychological first aid, emotional support, crisis assessment and intervention, and referrals to local/state behavioral health services for follow-up care & support.b
- Call 1-800-985-5990 or text of “TalkWithUs” to 66746.
- Spanish speakers can call the hotline and press “2” for 24/7 bilingual support or text “Hablanos” for Spanish to 66746.
- Deaf/Hard of Hearing - TTY 1-800-846-8517 or can text “TalkWithUs” to 66746.
- Callers to the hotline can connect with counselors in 100+ languages via 3rd party interpretation services; to connect with a counselor in one’s primary language, indicate preferred language to the responding counselor and they will connect to a live interpreter.
The HopeLine offers help and hope to those suffering from isolation and loneliness whether or not related to coronavirus.
- Call 1-866-578-4673 or 1-866-578-HOPE from 9am to 9pm for social isolation support.
- Separately, the HopeLine offers crisis services 24/7, call or text 919-231-4252 or 1-877-235-4525.
The National Alliance on Mental Illness (NAMI) HelpLine is a nationwide peer-support service providing information, resource referrals and support to people living with a mental health conditions, their family members and caregivers, mental health providers and the public.
- Call 1-800-950-6264, Monday-Friday, 10:00am to 6:00pm EST
- Or text 919-999-6527, Monday-Friday, 8:30am to 5pm EST
- Outside of business hours, text NAMI to 741-741 for crisis services available 24/7
NAMI has also complied resources around information for COVID-19 as well as practical ways to help with stress during this crisis: https://www.nami.org/covid-19-guide
The Substance Abuse and Mental Health Services Administration (SAMSHA) has a fact sheet providing tips for taking care of your behavioral health during isolation: https://www.samhsa.gov/sites/default/files/tips-social-distancing-quarantine-isolation-031620.pdf
The National Suicide Prevention Lifeline, the national network of telephone crisis hotlines, is 800-273-TALK (8255). You can also text the Crisis Text Line— text “START” to 741-741. More information is available at: https://suicidepreventionlifeline.org/
Other Duke Resources
- Duke Health Intranet – Support for Emotional Well-Being
- Duke University Coronavirus Website – Support
- Duke University "Keep Working" Website – Well-Being Support
- Duke Today Article – How to Maintain Your Emotional Well-Being Using Virtual Resources
- Duke Personal Assistance Service - Well-Being
- Join 3-5-minute virtual (Zoom) meditation sessions every day at 8am and 4:30pm here or dial in by phone (Meeting ID 336 034 768).
- Dr. Jeff Brantley, Assistant Consulting Professor in Psychiatry and Behavioral Sciences, is leading 30-minute Mindfulness Drop-Ins at 2 pm on Tuesdays and Fridays. Click here to join or dial in by phone (meeting ID: 130 852 994)
- Weekly Well-Being Tip Sheet (4/8/20)
- Flyer: Caring for Yourself as You Care for Others